All Konan computers have the Microsoft Firewall and Microsoft Defender installed and enabled to help protect your system from threats or malware.
We understand that many organizations may want to utilize a more centralized form of protection. While we cannot speak on all platforms available globally, in general, it is perfectly fine to install third party solutions; however, we recommend whitelisting a number of files and folders to prevent any performance issues or false positive detections that may remove critical files required to run your Konan product's software.
Below is a list of file, folder, and hardware device exclusions that should be provided to your IT security personnel to be added to the solution's Whitelist / Allowlist.
CellChek20 and 20+ models:
Folders: C:\Bin C:\NSP17 D:\AlignmentLog D:\Data D:\EMR D:\Filing D:\Gateway D:\Log | Processes: CellChek_X8.exe DSCameraControl.exe Eshell.exe Initialize221.exe startCCX8.exe
| Hardware Devices: Basler USB3 Vison Cameras -Basler dart USB3 Vision Camera -Basler USB3 Vison Camera (depending on CC20 version) Ports (COM & LPT) -USB Serial Port (COM*) Universal Serial Bus Controllers -uEye UI-327x Series (depending on CC20 version)
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Please note: all Windows user accounts that will be using the CellChek software, must also have full read/write/delete rights to the folders listed above (domain users).
CellChek XL / SL models:
Folders: C:\CellChek C:\Konan_Drivers (or C:\Konan Drivers) C:\Gateway for Konan System (for DICOM software only) C:\Watch (for DICOM software only)
| Processes: CellChek.exe Konan Analysis Suite.exe
| Hardware Devices: Hauppauge USB Live 2 Ports (COM & LPT) -USB Serial Port (COM*) Universal Serial Bus Controllers |
Please note: all Windows user accounts that will be using the CellChek software, must also have full read/write/delete rights to the folders listed above (domain users).
Konan Medical USA
Customer Service and Technical Support:
Phone: +1 (949) 576 – 2255
Email: support@konanmedical.com
Web: konanmedical.com/helpdesk